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The L5 Forum is the quickest and most complete resource for getting answers to your questions.
When does the L5 Remote update the firmware?
It updates each time the app updates. However, there is a bug that is causing the device to update each time you reboot your iPhone and relaunch the app. This does not hurt anything, but can be annoying if you reboot a lot. We are working on a fix, and will release it soon.
Will the L5 Remote app work with OS4?
Yes.
Can I transfer the remotes I designed to another iPhone?
Version 2.0 of the app includes an import/export function for backups and transfers.
Is the L5 Remote compatible with the iPad?
Yes. The L5 remote works with the iPad as well as all iPhone and iPod touch models. We are working on a native iPad app.
My remote wont assign. What do I do?
First make sure you’re assigning from an IR remote. The L5 Remote will not work with garage door openers, Bluetooth devices like Sony PS3, or RF remotes. Once you’re sure it’s IR, move away from all sources of IR interference like sunlight, florescent lights, and especially the TV. Point the original remote at the front of the L5 remote, about 6″ away and press the button. If it still doesn’t work, email us the brand and model and we’ll investigate. The L5 Remote is designed to work with all major protocols, but with 300,000 IR devices it’s impossible to test them all. Version 2.0 of the app contains an import feature so that codes that cannot be Assigned can be downloaded. One way or another, we’ll make it work.
Where is the L5 Remote available?
The L5 Remote is now shipping. Order on this site, or check our forum for online and offline retailers.
How long will it take to reach me?
Orders received before 1pm EST (-5 GMT) are shipped the same day. Domestic orders are sent by First Class Mail, and reach most parts of the US in 2-3 days. International orders are shipped by USPS International Express Mail, and arrive in 2-5 business days. You will receive an order confirmation and tracking number when your product is shipped.
What if I don’t have a credit card?
Right now, L5 is set up to take orders online with major credit cards. If you wish to use Paypal or other forms of payment, you can buy online from our resellers. Please look at the forum for the current list.
What can I do to help L5?
If you like the product, please write a 5-star review on iTunes, Amazon, and the other retail sites.
What is the L5 remote?
The L5 remote is an accessory and app that turns your iPhone or iPod touch into a universal remote control. You can use it to control your TV, cable, DVD, DVR, and most home entertainment and home automation devices.
How do I set up the L5 remote? Is it easy?
The L5 remote is very easy to set up. First you ‘design’ the remote you want by dragging and dropping the buttons, sizing them, and naming them. Then you ‘assign’ the buttons by touching the button you want to program, and then pressing the corresponding button on your old remote while pointing it at the L5 remote. The app clearly steps you through the process.
How do I get the screen to rotate?
The screen rotates automatically when the accessory is plugged in.
What about the 3rd generation iPod touch?
Sorry about the confusion. According to Apple, there are only 2 generations of iPod touch, even though the processor and memory are different, and everyone else says there are 3 generations. Anyway, the L5 Remote works with all of them.
Will the L5 remote control my entertainment devices? Is there a list of compatible devices?
The L5 Remote works with thousands of home entertainment and other IR devices. Our goal is to be compatible with them all. If you find a device that doesn’t work, let us know and we’ll make it work or refund your purchase. Search to the forum for compatibility reports.
Can I program the L5 remote by downloading codes from the internet? What if lost my original remote?
The L5 Remote is a learning remote, with an online database to transfer, share, and backup remotes you design. If the dog ate the original remote, check the database, and it’ll probably be there for download.
Will the L5 remote work with Playstation 3?
Sorry. Playstation 3’s remote is a Bluetooth (radio) device. However there are manufacturers of converters that will allow the L5 remote to work. Also note that even though both the iPhone and PS3 have Bluetooth, developers do not have access to the features necessary to make them work together.
Does the L5 remote have “Activities” like Logitech’s Harmony?
Yes. You can make as many activities as you want, and name them Watch TV, Watch DVD, and so on.
Does the L5 remote support macros so I can press one button to activate a sequence of commands?
Yes, and it’s simple to do.
Will the L5 remote open my garage door or interfere with my cell phone?
No. Garage door openers and cell phones use radio waves, which do not interact with the infrared used in home entertainment and other IR devices.
How many devices can I control using the L5 remote?
The L5 remote can hold up to 100,000 buttons, and index 1000 remotes.
Can I use the L5 remote in more than one room?
Yes. The app allows you to set up multiple remotes, in several rooms, or grouped however you want.
Which version of the iPhone OS do I need?
The L5 remote requires OS 3.0 or later. You can update your OS from iTunes on your computer.
Does the L5 remote only work with the iPhone, iPod touch, and iPad?
Yes. No other platforms are currently supported.
What is the range for the L5 remote?
The L5 remote has a range of about 30 feet in use, and about 1 foot when transferring signals from your old remote to the L5 remote.
Who is most likely to want/use/need the L5 remote?
The L5 remote is perfect for iPhone or iPod touch users who want to extend the elegance and simplicity of their iPhone to replace several cluttered and confusing remotes.
How much does the L5 remote cost?
$49.95 Manufacturer’s suggested retail price. Prices may vary.
Can I try it before I buy it?
You can try the app, and add the accessory when you’re ready. Download the app free from the App Store, and design the remotes you want. The accessory is required to transfer the signals from your old remote to the L5 remote, and to control your home entertainment devices.
Will the accessory work without the app?
No. The accessory does nothing without the app. Download the app for FREE on iTunes.
Can I use the L5 remote in my country?
The L5 remote will work worldwide, and has been tested and certified to comply with international regulatory standards.
What is the warranty?
The L5 remote comes with a 1 year limited warranty. We stand behind the quality of our products. See the Support section for Warranty and Service details.
Is the L5 remote authorized by Apple?
While the L5 remote has been designed specifically for Apple products, and it has been certified to meet Apple’s performance standards, Apple is not responsible for its operation.
Is L5 going to release an API so I can write an app for the L5 hardware?
Yes. Check the Developer’s Lair in the L5 Forum to download the API. It allows iPhone developers to create apps that control the L5 Remote accessory.
Is there any danger in pointing the device at pets or children?
No. Infrared devices, including the L5 remote, uses light that is invisible to humans and pets.
Will the accessory drain the iPhone batteries?
No. Each code transmission uses a tiny bit of power for a half second. Under normal use, it would take the accessory 2 months to drain the battery. However, the display backlight will use the same power as any other app.
Can a user take control of a TV in a public place such as a bar or restaurant?
Yes. Actually, you could always use a universal remote control to take control of someone else’s TV. The difference is that most people don’t carry a universal remote with them… unless it’s also their iPhone. Please act responsibly.